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Lexmark C522

 
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Boothamsteve



Joined: 07 Jul 2009
Posts: 2
Location: York, UK

PostPosted: Tue Jul 07, 2009 4:55 am    Post subject: Lexmark C522 Reply with quote

This printer does not recognise a Lexmark branded cartridge (I've tried 2 so don't think it's a problem with them) but it does recognise a non-Lexmark one! Anyone any ideas?
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Junior
Professional Support


Joined: 07 Jul 2009
Posts: 122

PostPosted: Tue Jul 07, 2009 12:35 pm    Post subject: New OEM Lexmarks? Reply with quote

Are these brand new out of the box OEM's? Or are they ones you just refilled?
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Boothamsteve



Joined: 07 Jul 2009
Posts: 2
Location: York, UK

PostPosted: Tue Jul 07, 2009 11:41 pm    Post subject: Reply with quote

The ones it doen't recognise are OEM - Lexmark ones. It does recognise an unbranded one from another manufacturer. I haven't refilled any.
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Junior
Professional Support


Joined: 07 Jul 2009
Posts: 122

PostPosted: Wed Jul 08, 2009 10:33 am    Post subject: Reply with quote

I would contact Lexmark on this problem. Your printer is actually recognizing things backwards. It should always read OEM's without a problem, but it may be an issue or modification in the printer that is causing the OEM not to read.

Try cleaning the sensors, if all else fails, contact Lexmark.

Sorry I couldn't be much help
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