Refilled cartridges not registering

marylynch643 · Joined: 24 Mar 2010 Posts: 1 Location: NJ

I refilled my Canon Pixma MX 300 cartridges with a refill kit from 123refills.com. Everything went as shown in the directions and I experienced no problems. The black is printing OK, but the color is not printing and neither cartridge registers as full--they both register as empty. I don't know what to do next. Shocked

Junior · Professional Support Joined: 07 Jul 2009 Posts: 122

Refilling cartridges does not change the ink level your printer remembers. Your printer works with the chip on the cartridge. If the chip on the cartridge is telling the printer that it remembers being empty, then that's what it'll display. This however should not effect your printing.

Your printer will print when the status is showing empty. It may display a few errors, telling you to change the cartridge but you can try over coming this. Try the following bypass instructions.

If the colors are not printing after you refill it. Try running a few print head cleanings from your maintenance tab. This should help clear up the problem.