How to reset HP Photosmart Printers Ink and Toner Refill Help Instructions Forum

InkGuy · Professional Support Joined: 26 Jul 2005 Posts: 129

According to HP's website:

Introduction
Resetting the printer can resolve several issues that may emerge. All the steps in the two sections below must be followed completely and in order for these resets to work.
Performing a soft reset
A soft reset, also known as an Electrical reset, can be used to restore the printer to a ready condition when a cartridge, paper, or other printing issues occur. This reset method should be used for the HP Photosmart 100, 130, 145, 230 and 245 printers. Perform a hard reset for all other HP Photosmart printer models.
1. Disconnect any USB cables attached to the printer and remove any memory cards from drive bay.
2. Restart the computer.
3. Unlock the ink cartridge locking clips.
4. Remove all ink cartridges.
5. Lock down the ink cartridge locking clips.
6. Close the main printer door
7. Turn the printer off with the Power button and wait for the printer to shut down before proceeding to step 8.
8. Unplug the printer AC adapter from the printer and the wall outlet or surge protector.
NOTE: The adapter itself has an overload trip that may need resetting, but will not reset if power is flowing to it.
9. Wait approximately fifteen to forty-five seconds to allow all current to dissipate from printer.
10. Re-plug only the AC adapter into the wall outlet then into the printer, but do not plug in the USB cable.
11. Wait for the appropriate missing ink cartridge error to verify that printer can recognize this error.
12. Re-insert one ink cartridge only, to minimize confusion in case one of the cartridges is defective, and print an internal test page.
13. If no errors are found, insert the other ink cartridge(s) and ensure that they are functioning by performing internal test pages or calibration pages. If an error occurs due to a defective cartridge, perform the appropriate steps for Resolving Ink Cartridge Rejections.
14. After returning to the main Windows screen, reconnect the USB cable to the computer then to the printer.
15. Test for printer functionality.

Performing a hard reset
A hard, or mechanical, reset is performed when the printer is in a condition where its normal printing process is interrupted. Examples include a paper jam, carriage stall, or mechanical noise. To perform a mechanical hard reset, follow the steps below.
1. Disconnect any USB cables attached to the printer and remove any memory cards from drive bay.
2. Restart the computer.
3. Remove any paper from the paper tray.
4. Unlock the ink cartridge locking clips.
5. Remove all printer ink cartridges.
6. Lock down the ink cartridge locking clips.
7. Close the main printer door.
8. Turn off the printer using the power button and wait for the printer to shut down before proceeding to step 9.
9. Unplug the power from the back of the printer.
10. Unplug the power adapter from the wall outlet.
11. Remove the rear access door.
12. Locate the clutch inside the printer.

NOTE: The clutch is located in the same place as pictured above in Figure 1, however, you must access it from the left, just above the paper output tray.
13. Press the clutch firmly towards the back of the printer, while rolling the wheels in the back of the printer upward two full rotations.
14. Release the clutch and roll the wheels up two more rotations.
15. Locate and then roll the internal rollers in an upward direction until a clicking sound is heard.
16. Reinstall and lock the rear access door.
17. Connect the power adapter to a wall outlet.
18. Reconnect the power cable to the printer.
19. Turn the printer on.
20. Re-insert the paper into the input tray.
21. Wait for the appropriate missing cartridge error to verify that the printer recognizes this error.
22. Re-insert one ink cartridge only, to minimize confusion in case one of the cartridges is defective, and print an internal test page.
23. If no errors are found, insert the other ink cartridge(s) and ensure that they are functioning by performing internal test pages or calibration pages. If an error occurs due to a defective cartridge, perform the appropriate steps for Resolving Ink Cartridge Rejections.
24. After returning to the main Windows screen, reconnect the USB cable to the computer then to the printer.
25. Test for printer functionality.