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Brian@smpetroinc
Joined: 07 Dec 2007 Posts: 1
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Posted: Fri Dec 07, 2007 8:52 am Post subject: Dell 1720 |
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Just received the refill kit for my printer. Had no problem filling the cartridge with the toner. I replaced the chip that came with the kit and when I loaded the cartridge I got an error 31 and I wasn't able to print. It states that the cartridge is missing. Under the assumption that the printer didn't recognize the new chip I replaced it with the old chip. The printer is working again but it is displaying a low toner message each time I use it.
What can I do to reset the low toner message and why didn't the new chip get recognized by the printer? Thanks |
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inkgirl
Joined: 18 Aug 2005 Posts: 393
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Posted: Thu Feb 07, 2008 2:31 pm Post subject: |
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hello,
it's a possibility that the chip was installed the wrong way. try removing it and turning it upside down or a 1/4 turn then reinstall.
inkgirl |
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