Dell 1720

Brian@smpetroinc · Joined: 07 Dec 2007 Posts: 1

Just received the refill kit for my printer. Had no problem filling the cartridge with the toner. I replaced the chip that came with the kit and when I loaded the cartridge I got an error 31 and I wasn't able to print. It states that the cartridge is missing. Under the assumption that the printer didn't recognize the new chip I replaced it with the old chip. The printer is working again but it is displaying a low toner message each time I use it.

What can I do to reset the low toner message and why didn't the new chip get recognized by the printer? Thanks

inkgirl · Joined: 18 Aug 2005 Posts: 393

hello,

it's a possibility that the chip was installed the wrong way. try removing it and turning it upside down or a 1/4 turn then reinstall.

inkgirl